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Alenaz Retail & Cash & Carry Rules and Policies
We’re committed to providing a secure and fair marketplace for our buyers. To support this commitment, we have put in place rules and policies that govern our expectations of buyers, the actions we’ll take to keep you safe, and how we’ll protect you if something goes wrong.
By becoming familiar you will help us to maintain a safe environment for all and be able to avoid interruptions that might come from inadvertent violations of our rules.
Some of our rules reflect local legal requirements, while others are based on our experience of how best to protect everyone using Alenaz services.
In our policy section, you’ll find information on items that can and cannot be sold, guides to creating and maintaining listings, details on how we protect your personal details and more.
Rules and policies for buyers
To help make buying on Alenaz a safe and enjoyable experience, we’ve put in place a number of policies and guidelines. Many of these are based on local legal requirements, but others are based on our experience of what will help ensure a fair marketplace for everyone.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
Orders & Confirmations
The placing of an order and the entering into of an agreement by the customer is conditional on the customer being over 18 years of age. Quotations by the company shall not constitute offers by the company to supply goods or carry out the work referred to therein. Orders placed will not be binding until accepted and confirmed by the Company by electronic mail and only when a charge has been made against the customer’s card. All such acceptances by the Company are subject to availability of the necessary materials and to the Company being able to obtain any necessary authorisation and/or licenses and to the same remaining valid.
The Company subject to prior sale accepts all Orders and prices of the goods shall be those ruling at the date of delivery. Any Value Added Tax payable in respect of the goods supplied under these conditions will be borne by the customer. If the Company suffers any increased costs by virtue of a variation in the rates of exchange the Company and the Customer here under shall renegotiate the contract price of the undelivered goods.
The company reserves the right to decline any order.
The time, if any, specified for the commencement and completion of the supply and delivery of the goods shall be deemed to be variable if delays are occasioned by force majeure, strikes, lock-out, accidents or any reason whatsoever, and such times, if specified, are approximate only and not of contractual effect. Time of delivery is not of the essence of the contract nor shall the Company be under any liability in respect of any delay in delivery. Goods are delivered to an address designated by the customer within the United Kingdom. For further delivery information please call on our helpline.
Hassle Free Delivery
Online shopping is only as good as its execution and Alenaz promises hassle free delivery right from the moment you order to when your package is dropped at your door. We cater to both major and smaller cities alike, and give you the choice to track your package as it makes its way to you so you always know your order status. If you are unsatisfied with any aspect of your order, we have a simple 7-day return or exchange policy.
What personal data we collect and process
We collect your personal data when you use our Services, create a new Alenaz buyer account, provide us with information via a web form, add or update information in your Alenaz buyer account, participate in online community discussions or otherwise interact with us.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons
Internal Record Keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Cookies & similar technologies
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